Top-Class, 24/7 Support

Discovering, analysis, determination, decision, acting, re-testing, solution, final are our philosophies when we run support procedures for our services.

We provide 24/7, guaranteed responses for our services. Our clients will have different support / contact methods regarding to their services and levels. Review the tables below which show phases of different service levels and some real statistics about errors

Discovering, analysis, determination, decision, acting, re-testing, solution, final are our philosophies when we run support procedures for our services.

HTS Service Support

We provide 24/7, guaranteed responses for our HTS services. HTS Clients will have a direct number which is reachable all the time. Review the table below which shows phases of HTS Support level and current statistics of down time.

HTS Support Levels Reaction Down time
1 System down, not responding up to 3 mins % 0.00462 % 0.00370
2 System up, any module has a problem up to 3 mins % 0.00462 % 0.00370
3 System up, single module or single client have a problem up to 20 mins % 0.16629 % 0.12305
4 New client requests up to 2 hours N/A

Portal / Content Management

We provide 24/7, guaranteed responses for our portal / content management services. Clients will have a direct contact number and contact e-mails. Review the table below which shows phases of Portal / Content management level and statistics of down time.

Portal / Content Management Reaction Down time
1 System down, not responding up to 5 mins % 0.00002
2 System up, any module has a problem up to 20 mins ignorable
3 New client requests up to 4 hours N/A